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Social Commerce Store Operation and Administration

Bang Rak, Bangkok

Job Type

Full Time

Job Highlights

  • Tiktok, Facebook, Instagram, Line

  • Experience in managing online store

  • live streaming

Job Description

  • Operate the overall product content, information, price and picture upload. Make sure it was published correctly on social commerce stores of every platform (Tiktok, Facebook, Instagram, Line, etc)

  • Monitor dashboard and support host of live streaming the important information using customers’ insight and platform dashboard data.

  • Facilitate every transaction end to end, to make sure that customer data syncs completely and correctly with the warehouse system in time.

  • Co-ordinate with category teams, brand teams, as well as external partners to maximize the store performance.

  • Co-ordinate with internal e-commerce team to supply the overall needed information.

  • Report sales of each store, including affiliate program performance, to related teams, including finance.

  • Check and manage stocks for every social commerce channel, especially when launching campaign with platform.

  • Serve customer by answering overall questions about transaction, for example, how to purchase, how to use discount coupon, what delivery status is, etc.

  • Work closely with Tiktok Thai and Chinese team, be a contact person to manage platform promotion campaign, solve technical issue and improve operation efficiency by working with the platform key person.

  • Monitor change in product sales and optimized down the road.

  • Provide support in other areas of marketing like Tiktok ad, Email Marketing, SEM, performance marketing, etc.

Job Specification

  • Bachelor's Degree

  • Experience in managing online store on e-commerce or social media (Lazada, Shopee, Facebook, Instagram, TikTok, etc.)

  • Self-Motivated with exceptional problem-solving skills

  • Organization skills and ability to take initiative while working in a fast-paced environment

  • Ability to multitask and meet deadlines while maintaining attention to detail.

  • Willing to be trained and embrace the pressure

  • Familiar with social media trend

  • Good communication skills in English and Thai (Chinese is a huge plus)

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